TRES WARRANTY
TRES COMERCIAL S.L. guarantees all products marketed under the TRES brand against possible structural, material or manufacturing defects for a period of 3 years from the date of purchase by the end consumer. Additionally, Tres Comercial S.L. offers a Commercial Warranty of 2 additional years (5-year warranty in total) on chrome-finished taps and special PBT® finishes (KMB, CA, GR, VO). Special finishes other than chrome or PBT® (NM, BM, AC, LM, OR, OM and OPM) are excluded from these 2 additional years.
Exceptions:
- Electronic taps other than the Shower Technology product.
- Shower columns, timed cartridges.
- Complements and accessories (hoses, shower handles, showerheads, supports, shut-off valves, etc.)
- Consumable materials (filters, seals, aerators, etc.)
This warranty does not modify the rights granted by local legislation to the end consumer vis-à-vis the seller of the product and the manufacturer, provided that the product has been purchased from an official distributor.
Warranty prerequisites
In order to make a warranty claim, it is essential to present a purchase invoice clearly stating the date of purchase and the authorised distributor. To exercise a warranty claim, the product must have been correctly installed, used according to its intended purpose, and cleaned and maintained in accordance with the instructions provided in the manual.
Services within the warranty period
TRES COMERCIAL S.L. reserves the right to decide the appropriate action depending on the type of product, including repair by an Official Technical Service, supply of spare parts for repair, repair at the facilities of TRES COMERCIAL S.L., or replacement with an identical or similar product if the original has been discontinued.
Conditions and exclusions
TRES COMERCIAL S.L. shall be exempt from all liability:
- If the product has not been installed, maintained or cleaned in accordance with the instructions included with each product and available at www.tresgriferia.com
- If the product has not been used as intended for its type.
- If non-original parts have been fitted or there are signs of improper handling.
- If defects result from transport and/or installation.
- If the claimed elements are subject to wear and this corresponds to normal use.
- If the defect is caused by aggressive external agents (chemicals, corrosive cleaning products, installation in aggressive environments, limescale, frost, etc.)
- If the defect is caused by environmental circumstances (pressure variations, extreme temperatures, etc.)
If a component is missing and has not been claimed within 30 days from the date of purchase.
Warranty limits
Any repair, replacement or service provided for the affected product shall not extend this Commercial Warranty.
For this warranty to be valid, the defect must be accepted by our technical department in each case. If the analysed product does not present any defect covered by this warranty, the following Technical Service charges shall apply:
- €50 (VAT included) plus transport costs in the event of defect analysis at Tres Comercial S.L. facilities.
- Official Technical Service rate (available to customers through the Sales Department) in the event of on-site service intervention.
The Commercial Warranty covers only the repair or replacement of the material at no charge to the customer. Under no circumstances shall we be liable for any direct or indirect damages resulting from the defect.
CERTIFICATES
