TRES WARRANTY

TRES COMERCIAL S.A. warrants all the products commercialised under the TRES brand against any possible structural, material or manufacturing defects, for 3 years, starting from the date of purchase by the end customer. In addition, TRES COMERCIAL S.A. provides a Commercial Warranty of a further 2 years (5-year Warranty in total), with the exception of:

-        Coatings of special fi nishes (any other than chrome).

-        Electronic tapware other than the Shower Technology Blue Edition product.

-         Shower columns, timed cartridges.

-         Complements and accessories (shower hoses, shower controls, shower heads, supports, gate valves, etc.)

-         Consumables (fi lters, seals, aerators, etc.)

This warranty does not modify the rights granted by the local legislation to the end customer before the marketer of the product and before the manufacturer if the product has been acquired from an offi cial distributor.

Prerequisites of the Warranty

To make a warranty claim, a purchase receipt which clearly identifi es the date of purchase and the authorised distributor must be presented. To exercise a warranty claim, the product must have been installed correctly, used in accordance with what may be expected of that product, and have been cleaned and maintained in accordance with the instructions in the manual.

Services within the term of the Warranty

TRES COMERCIAL S.A. is entitled to decide on the management to carry out, depending on the type of product. This may be: repair by an Offi cial Technical Service; the supply of a replacement part for repair; repair in TRES COMERCIAL S.A.’s facilities; or replacement with the same, or, if the product has been discontinued, a similar, product.

Conditions and exclusions

TRES COMERCIAL S.A. shall be exempt from whatsoever liability:

- If the product has not been installed, maintained and cleaned in accordance with its instructions, enclosed with each product and accessible at www.tresgriferia.com

- If the product has not been used in the manner that may be expected for the product type.

- If non-original parts have been mounted or if there is evidence of undue tampering.

- If the defects result from transport and/or installation.

- If the aspects claimed for are wear parts and this wear is normal for the use that has taken place.

- If the defect is caused by aggressive external elements (chemicals, corrosive cleaning products, installation in aggressive environments, excess lime, ice...).

- If the defect is caused by environmental circumstances (pressure variations, extreme temperatures...).

- If a component is missing if it has not been claimed within 30 days from the date of purchase.


Limits of the Warranty

Any repair, replacement or any service provision on the affected product does not have the effect of extending this Commercial Warranty. For this Warranty to be valid, the defect, in each case, must be accepted by our technical department. Should the product analysed not present any defect covered by this Warranty, the following charges shall apply for Technical

Service:

-          €12 (including VAT) plus transport costs in the case of analysis of the defect at TRES COMERCIAL S.A.’s facilities.

-          Official Technical Service rate (available to customers through the Sales dpt.) in the case of service by the Technical Service at the site of installation.

The Commercial Warranty only covers the repair or replacement of material free of charge for the customer. Under no circumstances shall we be liable for damages caused either directly or indirectly by the defect of said material.


User's information

Tres Comercial SA recommend that you buy our products just on specialized establishment or on your specialist installer, that give you a personalitzated attention, satisfacing in more suitable products your needs and taking part in their installation, at the same time he offers you the guarantee that Griferia Tres assigns to their products, preventing bad forgery, incomplet products, old versions from Tres's products, etc.


CERTIFICATIONS